Different statuses across carrier, TMS, ERP and customer systems.
Handle delivery exceptions with the right operational context.
Substi can reconcile orders, transport documents, delivery events and handling rules to prepare or execute authorised actions in TMS, ERP and customer tools.
Operational pressure
Where capacity is lost today.
Transport documents received late or incomplete.
Incidents requiring searches across several histories.
Claims and customer commitments that must remain controlled.
Process map
A first perimeter that can be observed and measured.
01Order tracking
02Transport-document checks
03Incident classification
04Claim preparation
05Delivery-data updates
06TMS or ERP updates
07Customer information
08Operational reporting
Possible AI employees
Specialise by mission, not by generic persona.
- Order tracking
- Transport-document checks
- Incident classification
- Claim preparation
Illustrative workflow
- 01
Detect an inconsistent status or receive a report.
- 02
Assemble the authorised order, events, transport document and communications.
- 03
Classify the incident using documented rules.
- 04
Prepare updates to the TMS, ERP and customer record.
- 05
Propose customer information based on available facts.
- 06
Hand claims, amounts and out-of-threshold commitments to the authorised team.
- 07
Perform approved actions and log the resolution.
Tools and integration
Use the most robust available connection.
- TMS, WMS and ERP
- Carrier portals and event tracking
- DMS and transport-document reading
- CRM, helpdesk and reporting tools
Human control
Exceptions remain explicit.
Access restricted to relevant shipments and customers · Factual sources retained with classification · Human approval of claims and compensation · Traceability of status changes and communications
Economic indicators
Measure the process before claiming value.
- Incident classification time
- Complete-document rate
- Number of inconsistent statuses
- Claim backlog
- Customer notification time
Data and security
Configure the environment to the sensitivity of the sector.
Access restricted to relevant shipments and customers · Factual sources retained with classification · Human approval of claims and compensation · Traceability of status changes and communications
Model selection, context size and infrastructure are adapted to the mission.
Illustrative use case, not a customer result
Transport and logistics
Substi can reconcile orders, transport documents, delivery events and handling rules to prepare or execute authorised actions in TMS, ERP and customer tools.
FAQ
Questions before scoping.
Can Substi work on a carrier portal without an API?
Interface interaction can be assessed when technically and contractually authorised. It is tested across screen variants and equipped with visible checks.
Can it settle a claim on its own?
It can assemble evidence and prepare the file. Financial, contractual or commercial decisions remain subject to defined rules and approvals.
How is incorrect customer information avoided?
Messages are based on identified sources, priority rules and consistency checks. Ambiguous situations are handed to the team.
Which role should work differently tomorrow?
Tell us about a function, a volume and the software involved. We will identify the first scope to turn into an AI employee.
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