01
Direct connection
01
Preferred path
API / MCP
- Direct connection
- High stability
- Simpler tests
- High-volume processing
Generally between €5,000 and €7,000 per new AI employee.
Your software remains usable, even without an API.
Substi prefers a direct connection. When an API is absent or incomplete, AI can recognise the interface, use a virtual keyboard and mouse, then verify the visible result.
Software integration
When an API exists, Substi uses it.
Even without an API, Substi can learn to use the interface directly. Both approaches are tested and controlled.
02
Visual interaction
02
Alternative path
Computer vision
- Reads the visible interface
- Uses virtual keyboard and mouse
- Works in a browser or local application
- Verifies the visible result
Generally between €10,000 and €12,000 per new AI employee.
Interface automation requires additional testing and may need adjustment when the software changes.
Business process example
- 01
An invoice reaches a dedicated inbox.
- 02
The document and attachments are read.
- 03
Relevant data is extracted with its source.
- 04
The supplier, purchase order and applicable rules are retrieved.
- 05
The ERP or accounting system is checked through a direct connection or its interface.
- 06
Amounts, references and dates are reconciled.
- 07
An anomaly is flagged or the file is prepared.
- 08
Sensitive cases wait for human approval.
- 09
The approved document is filed in the expected location.
- 10
Actions, checks and approvals are logged.
Human control
Approval is required for discrepancies, unknown suppliers and client-defined thresholds.
- 01
A request arrives by email or form.
- 02
The identity, record and intent are classified.
- 03
Access rights and the request category are checked.
- 04
Current business knowledge and procedures are consulted.
- 05
Relevant information is retrieved from the CRM and authorised tools.
- 06
A response and related actions are prepared.
- 07
Inconsistencies or missing information are flagged.
- 08
Human approval is requested according to risk or policy.
- 09
The approved response is sent through the expected channel.
- 10
The CRM and history are updated with a processing trail.
Human control
People retain sensitive complaints, commercial commitments and situations outside established procedures.
- 01
Opportunities requiring follow-up are identified using team rules.
- 02
Account history, conversations and next steps are assembled.
- 03
Missing or outdated information is flagged.
- 04
The priority and follow-up channel are proposed.
- 05
A contextual message is prepared from approved content.
- 06
The salesperson checks commitments, tone and timing.
- 07
The approved follow-up is sent or scheduled.
- 08
Replies are attached to the correct opportunity.
- 09
Tasks and next-action dates are updated.
- 10
Exceptions and sensitive opportunities are handed to the manager.
Human control
The salesperson approves terms, commitments and any high-stakes communication.
Which role should work differently tomorrow?
Tell us about a function, a volume and the software involved. We will identify the first scope to turn into an AI employee.
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