Assistant
The AI employee researches, analyses and prepares. A person performs the action.
- Research
- Analyse
- Prepare
Your AI employee, 24/7
Each AI employee receives a mission, consults private memory, uses authorised software and escalates exceptions to accountable people.
Controlled executionSUBSTI / RUN-284
- 01Mission
Supplier invoice received
- 02Plan
Read · reconcile · enter · verify
- 03Memory
Procedure AP-04 and supplier record
- 04Tool
ERP opened through a controlled session
- 05Exception
Purchase order variance detected
- 06Human
Validation requested above threshold
- 07Trace
Action closed and execution logged
Operating model illustration. This is not a product screenshot.
You define the autonomy of your AI employees.
Preparer
The AI employee prepares a complete action and waits for approval before execution.
- Prepare the action
- Explain checks
- Wait for approval
Operator
The AI employee performs authorised actions, flags exceptions and preserves a trace.
- Execute authorised actions
- Check the result
- Flag exceptions
Manager
The AI employee coordinates several processes or AI employees and involves people at critical stages.
- Coordinate
- Apply rules
- Manage dependencies
- Escalate critical stages
Business process example
- 01
An invoice reaches a dedicated inbox.
- 02
The document and attachments are read.
- 03
Relevant data is extracted with its source.
- 04
The supplier, purchase order and applicable rules are retrieved.
- 05
The ERP or accounting system is checked through a direct connection or its interface.
- 06
Amounts, references and dates are reconciled.
- 07
An anomaly is flagged or the file is prepared.
- 08
Sensitive cases wait for human approval.
- 09
The approved document is filed in the expected location.
- 10
Actions, checks and approvals are logged.
Human control
Approval is required for discrepancies, unknown suppliers and client-defined thresholds.
- 01
A request arrives by email or form.
- 02
The identity, record and intent are classified.
- 03
Access rights and the request category are checked.
- 04
Current business knowledge and procedures are consulted.
- 05
Relevant information is retrieved from the CRM and authorised tools.
- 06
A response and related actions are prepared.
- 07
Inconsistencies or missing information are flagged.
- 08
Human approval is requested according to risk or policy.
- 09
The approved response is sent through the expected channel.
- 10
The CRM and history are updated with a processing trail.
Human control
People retain sensitive complaints, commercial commitments and situations outside established procedures.
- 01
Opportunities requiring follow-up are identified using team rules.
- 02
Account history, conversations and next steps are assembled.
- 03
Missing or outdated information is flagged.
- 04
The priority and follow-up channel are proposed.
- 05
A contextual message is prepared from approved content.
- 06
The salesperson checks commitments, tone and timing.
- 07
The approved follow-up is sent or scheduled.
- 08
Replies are attached to the correct opportunity.
- 09
Tasks and next-action dates are updated.
- 10
Exceptions and sensitive opportunities are handed to the manager.
Human control
The salesperson approves terms, commitments and any high-stakes communication.
Operational capacity
Capacity comes from continuity and reduced context switching.
On repetitive, structured and correctly integrated processes, an AI employee can theoretically handle a far greater volume than a person working alone. The outcome depends on task duration, exceptions, software, controls and infrastructure.
Which role should work differently tomorrow?
Tell us about a function, a volume and the software involved. We will identify the first scope to turn into an AI employee.
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