Substi combines a brain, memory, vision, action and orchestration to execute business processes within a governed framework.
Supplier invoice received
Read · reconcile · enter · verify
Procedure AP-04 and supplier record
ERP opened through a controlled session
Purchase order variance detected
Validation requested above threshold
Action closed and execution logged
Operating model illustration. This is not a product screenshot.
Each layer has a specific function. The orchestrator connects them under rights, rules and human approval points.
The foundation that understands the mission, applies suitable reasoning and prepares a controlled decision.
Useful organisational knowledge, retrieved with its context, access rights and history.
The perception layer that reads documents, data and the visible state of interfaces.
The means to act in tools: direct connections when available and visual interaction when they are not.
The layer that breaks down the mission, selects resources, checks each step and involves people at the right moment.
An invoice reaches a dedicated inbox.
The document and attachments are read.
Relevant data is extracted with its source.
The supplier, purchase order and applicable rules are retrieved.
The ERP or accounting system is checked through a direct connection or its interface.
Amounts, references and dates are reconciled.
An anomaly is flagged or the file is prepared.
Sensitive cases wait for human approval.
The approved document is filed in the expected location.
Actions, checks and approvals are logged.
Approval is required for discrepancies, unknown suppliers and client-defined thresholds.
A request arrives by email or form.
The identity, record and intent are classified.
Access rights and the request category are checked.
Current business knowledge and procedures are consulted.
Relevant information is retrieved from the CRM and authorised tools.
A response and related actions are prepared.
Inconsistencies or missing information are flagged.
Human approval is requested according to risk or policy.
The approved response is sent through the expected channel.
The CRM and history are updated with a processing trail.
People retain sensitive complaints, commercial commitments and situations outside established procedures.
Opportunities requiring follow-up are identified using team rules.
Account history, conversations and next steps are assembled.
Missing or outdated information is flagged.
The priority and follow-up channel are proposed.
A contextual message is prepared from approved content.
The salesperson checks commitments, tone and timing.
The approved follow-up is sent or scheduled.
Replies are attached to the correct opportunity.
Tasks and next-action dates are updated.
Exceptions and sensitive opportunities are handed to the manager.
The salesperson approves terms, commitments and any high-stakes communication.
The AI employee researches, analyses and prepares. A person performs the action.
The AI employee prepares a complete action and waits for approval before execution.
The AI employee performs authorised actions, flags exceptions and preserves a trace.
The AI employee coordinates several processes or AI employees and involves people at critical stages.
Tell us about a function, a volume and the software involved. We will identify the first scope to turn into an AI employee.
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