Product information differing across channels.
Keep catalogues, orders and service aligned.
Substi can connect product data, orders, returns and customer requests to reduce re-entry and route exceptions to the right team.
Operational pressure
Where capacity is lost today.
Orders and returns generating manual checks.
Support teams searching for the actual status across several tools.
Volume fluctuations quickly creating backlogs.
Process map
A first perimeter that can be observed and measured.
01Catalogue enrichment
02Product-page preparation
03Order processing
04Support classification
05Return handling
06Supplier-data checks
07Out-of-stock monitoring
08Sales reporting
Possible AI employees
Specialise by mission, not by generic persona.
- Catalogue enrichment
- Product-page preparation
- Order processing
- Support classification
Illustrative workflow
- 01
Detect an order with an inconsistent status or data.
- 02
Assemble the authorised history, payment, stock and carrier information.
- 03
Identify the handling rule for the exception.
- 04
Prepare the correction, customer message and tool updates.
- 05
Request approval for a refund, goodwill gesture or out-of-policy case.
- 06
Perform approved actions in the relevant systems.
- 07
Update the record and retain the history.
Tools and integration
Use the most robust available connection.
- PIM, DAM and commerce platforms
- OMS, ERP and inventory tools
- CRM, helpdesk and messaging
- Carriers, supplier portals and reporting tools
Human control
Exceptions remain explicit.
Separated catalogue, order, payment and support access · Masking of data unnecessary to the scenario · Human approval for refunds and sensitive commercial commitments · Logging of multi-channel updates
Economic indicators
Measure the process before claiming value.
- Product-page publication time
- Complete product-data rate
- Return processing time
- Request backlog
- Manual correction volume
Data and security
Configure the environment to the sensitivity of the sector.
Separated catalogue, order, payment and support access · Masking of data unnecessary to the scenario · Human approval for refunds and sensitive commercial commitments · Logging of multi-channel updates
Model selection, context size and infrastructure are adapted to the mission.
Illustrative use case, not a customer result
Retail and e-commerce
Substi can connect product data, orders, returns and customer requests to reduce re-entry and route exceptions to the right team.
FAQ
Questions before scoping.
Can Substi update several sales channels?
The scenario depends on available APIs, connectors and interfaces. Master sources and publishing rules must be defined before any update.
Can refunds be fully automated?
Authorised cases and thresholds are configured with the client. Sensitive amounts, suspected fraud and exceptions can remain subject to approval.
How are volume peaks handled?
Scope, infrastructure and processing queues are sized during assessment. No throughput level is guaranteed without testing the actual process.
Which role should work differently tomorrow?
Tell us about a function, a volume and the software involved. We will identify the first scope to turn into an AI employee.
Book a demo