−30 %From Sunday 9 August to Saturday 15 August 2026 for every new client

Claim the offer
Substi.ai Get started

Track the flow, process the standard, isolate exceptions.

The AI employee reconciles statuses, documents and rules to keep operational tools current. Capacity trade-offs, sensitive incidents and commitments remain with managers.

Book a demo
Controlled executionSUBSTI / RUN-284
  1. 01
    Mission

    Supplier invoice received

  2. 02
    Plan

    Read · reconcile · enter · verify

  3. 03
    Memory

    Procedure AP-04 and supplier record

  4. 04
    Tool

    ERP opened through a controlled session

  5. 05
    Exception

    Purchase order variance detected

  6. 06
    Human

    Validation requested above threshold

  7. 07
    Trace

    Action closed and execution logged

Operating model illustration. This is not a product screenshot.

AI employee scope

From incoming information to a controlled hand-off.

01

Receives

  • Orders and work orders
  • Statuses, scans and events
  • Transport or intervention documents
  • Customer requests and alerts
02

Understands

  • The flow and expected stage
  • Deadlines and priorities
  • Dependencies across tools
  • Exception and escalation rules
03

Searches

  • Authorised order, inventory and schedule data
  • Event history
  • Incident procedures
  • Operational contacts and responsibilities
04

Executes

  • Update an authorised status
  • Prepare a standard instruction
  • Reconcile events
  • Create an alert or task
  • Inform stakeholders using an approved template
05

Checks

  • Quantity and status consistency
  • Event sequence
  • Presence of documents
  • Deadline and threshold compliance
  • Visible result in each tool
06

Hands to people

  • Shortage or capacity conflict
  • Safety incident
  • Claim or compensation
  • Order blocked outside policy
  • Update failure

You define the autonomy of your AI employees.

Level 1

Assistant

The AI employee researches, analyses and prepares. A person performs the action.

  • Research
  • Analyse
  • Prepare
Level 2

Preparer

The AI employee prepares a complete action and waits for approval before execution.

  • Prepare the action
  • Explain checks
  • Wait for approval
Level 3

Operator

The AI employee performs authorised actions, flags exceptions and preserves a trace.

  • Execute authorised actions
  • Check the result
  • Flag exceptions
Level 4

Manager

The AI employee coordinates several processes or AI employees and involves people at critical stages.

  • Coordinate
  • Apply rules
  • Manage dependencies
  • Escalate critical stages

Exceptions

What stops or escalates.

  • Missing event
  • Inconsistent quantity
  • Unknown carrier or site
  • Duplicate
  • Changed interface

KPIs

What to measure.

  • Update time
  • Number of inconsistent statuses
  • Incident classification time
  • Operational backlog
  • Exception share

Integration

What it can use.

  • ERP, WMS and TMS
  • Scheduling tools
  • Partner portals
  • DMS and email
  • Local tools through their interface where needed

Compatible processes

Begin with one bounded and repeatable mission.

01Order tracking
02Status updates
03Document checks
04Incident classification
05Reporting preparation

Indicative subscription: around €1,000 per month per AI employee, plus integration setup. Final scope depends on software, volumes, controls and infrastructure.

FAQ

Questions before scoping.

Can it use several tools in one process?

Yes, when access, dependencies and controls are scoped and tested. The orchestrator can sequence stages and stop processing if an expected result is missing.

How does it react to a changed interface?

The scenario can check visible markers and stop when the state is not recognised. Significant changes require renewed testing.

Which role should work differently tomorrow?

Tell us about a function, a volume and the software involved. We will identify the first scope to turn into an AI employee.

Book a demo